To make any of these procedures, it is essential to comply with all the steps and requirements contained in this section, so we recommend you to read it carefully. 

If you are not satisfied upon receipt of your order and you want to make a change or return, you have a maximum period of 30 calendar days from the date of receipt thereof to manage them. 

First of all you must contact us by email to: from your registered mail, with the subject: EXCHANGE / RETURN, detailing in your message the causes or circumstances; we will answer you attaching our Return Authorization document, that you must indispensably include in the return shipping, with the following documentation: 

. Copy of Delivery Note of the correspondent order / receipt about such purchase made in our store 

- Return/Exchange causes: 

If return is required to have received a wrong order or a defective product, please get in immediate contact with us, within 48 hours from receipt of order, following above indications, detailing clearly the error or defect. In this case our transport company will collect the package at the same address where it was delivered. Upon receipt thereof, we will proceed to carefully examine the returned product and will notify you by e-mail, within a reasonable time, whether your return proceed and if we have availability to replace such product/-s, or if not, to manage the reimbursement to you. Any of these actions will be held as soon as possible and in any event within 10 working days (excluding holiday periods announced) from the date of the e-mail that we sent you confirming the procedure of return, reimbursement or replacement that corresponds to your nonconforming products. If we should make a reimbursement it will be held by the same means it was made prior payment (for reimbursement of amounts transferred, we will ask the bank account in the name of the same holder who made the payment) and always to the holder of such order and payment, even if receptors of products were different. If the returned product comprises the entire order received, besides to reimburse the returned product/-s, we will also reimburse the previous transportation costs if they were paid by the client, but if the returned item is part of a shipment with more products that are not returned, we will only reimburse the value of that/those item/-s returned/-s, but not the costs of previous transport, as these were set for such joint delivery. 

If you request the return or change for different reasons not attributable to PL Online, you will be responsible for the management and cost of return shipping to our address: Obertura Street, nº 2 - local, 28011 Madrid, Spain, in our schedule set from 10:00 to 14: 00h Monday through Friday (work-days) in our local time. We will not be responsible for lost, delayed or delivery in wrong address of any product you want to return us, so we suggest you make the shipment according to all details contained in this section and by a system that guarantees delivery in our mentioned address with acknowledgment. If product you want return or change for reasons not attributable to PL Online, was delivered to you in origin favored with a promotion of free shipping, due the return, you will lose that promotion and thus you will must also assume the costs of the initial shipment which will be deducted from the amount to reimburse you for the products, if applicable, considering the costs set out in section SHIPPING AND DELIVERY TIMES of these T&C. 

- Essential requirements for returns regardless of the causes: 

▫ We only accept the return of PACO LOBO items that have been purchased in our online store.

▫ The deadline for the admission of a refund is 30 calendar days from the date of receipt of the order. Within this period the product will have to be received at the address: Obertura Street, nº 2 - local, 28011 Madrid, Spain. If through no fault of management of PL Online the product is received after the aforementioned deadline for returns, whatever their causes, the return will not be admitted.

▫ The product must be accompanied indispensably of both documents mentioned above: our Return Authorization (you will receive it via email in answer to your communication about intention of return), the copy of Delivery Note of the correspondent order or the receipt about such purchase made in our store.

▫ The product must be returned in the same condition the customer received it, perfectly new, without being used, with the complete original packaging in perfect condition and with their labels and any accessories related thereto.

▫ Regardless of the causes for the return, product/-s, must be sent perfectly packaged, with enough protection to ensure their return in good condition.

▫ Products of a same order affected by any cause that motivates their return, should be sent together. We reserve the right not to accept the return of products that, belonging to a same order, were returned at different times.

▫ We will not accept returns of any products that might be received damaged, incomplete, battered, used or dirty because of the customer, not assuming in these cases to make any reimbursement; such products will be made available to the sender who should arrange its collection.

▫ We will not accept, in any case, shipments to our address, with freight at our expense, that we have not directly managed through our agency and we will not be liable for any refund about returns made in a different way than expressed in this section of Returns and Exchange Policy. 

We insist on the importance of reading carefully and completely this section, because if your return of products does not meet the stipulated terms, you have no right to any refund amount and the products will be at your disposal for you arrange picked up.

All rights recognized by the applicable legislation are reserved. 


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